Make a Complaint

If you believe a licensed funeral service provider has not met the standards established by legislation or the Council, you may submit a formal complaint for review.

Before You Submit

We encourage consumers to first discuss their concerns directly with the funeral home or licensee whenever possible. Many concerns can be resolved through open communication.

If the matter cannot be resolved, the FCSCS provides a fair, confidential complaint process for concerns involving licensed funeral service providers.

Adult,Man,Calling,Customer,Support,For,Delayed,Shipment,Online,Tracking,

Complaint Process

A complaint is required in writing, and when it is received an acknowledgment will be sent to the complainant. The complaint is evaluated by the Assistant Registrar/Compliance Officer, who may make additional enquiries. If there appears to be a contravention of the Act, Regulations or Bylaws, a recommendation is made, with concurrence of the Registrar, to refer the matter to an Investigation Committee comprised of three members.

The Investigation Committee may make additional enquiries and may recommend either no further action or may recommend the matter be heard before a Discipline Committee.

The Discipline Committee is made up of at least five members and the committee will conduct a hearing. If the committee makes a finding of either Professional Misconduct (section 43) or Professional Incompetence (section 44), it can make any of the orders stipulated in section 56.

Both the Investigation and Discipline committees are made up of licensees and consumer representatives.

Complaint Form

Facebook
This field is for validation purposes and should be left unchanged.
Name*
First Last
Phone
Email*
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Name of Funeral Home*
Location
Name of Licensee
Name of Deceased
Your Relationship to Deceased
Date of Death
Please outline the nature of your comment or Concern*
If this is a concern, have you attempted to resolve this matter with the funeral home or the licensee? If so, what was the result?
What would you like to see as a solution to resolving this matter?
May we share this document and your name with the funeral home, or if necessary, another regulatory body?*
- Yes
- No
How did you learn about the Funeral & Cremation Services Council?